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yeah, so ... for what it's worth ...

Dear Mark,

Thank you for taking the time to contact us regarding this issue. We know that many of our users are understandably upset about the suspensions that occurred this week, and I apologize for any distress you may have experienced personally as a result of this situation.

Many of those journals that were suspended are now unsuspended. If you have not seen the latest news, please allow me to direct you to the following links where Six Apart's CEO has made two public statements about the situation: [http://news.livejournal.com/99159.html] & [http://news.livejournal.com/99515.html].

Please continue to watch the News journal for updated information as well as additional opportunities to comment with your opinions about the developments, as we do care about what our users have to say regarding this situation. Please know that we'll be working to ensure that these sorts of problems will be corrected and avoided in the future, and once again I apologize for any upset that this issue may have caused you.

Carrie Stevens
Six Apart, Ltd. // LiveJournal.com


( 16 comments — Leave a comment )
Jun. 1st, 2007 05:54 am (UTC)
Wow! I'm amazed you got a response. A form letter response no doubt, but at least a response directed at you....

*is fairly impressed*
Jun. 1st, 2007 09:40 am (UTC)
Yeah, and I don't have any connections to speak of. I'm a good bit shocked, and a little worried that from now on my name will be in some big "malcontent" file. Not that it would be the first time.
(Deleted comment)
Jun. 2nd, 2007 10:57 pm (UTC)
Very true ... still, it makes you wonder if the person in charge of these letters doesn't sometimes get mad at the people who make decisions *leading* to these letters ... :-)
(Deleted comment)
Jun. 4th, 2007 09:45 am (UTC)
Ah, it's the same all over ...
Jun. 1st, 2007 09:33 am (UTC)
I think it is a point in their favour that you got a reply and a pretty speedy one at that considering how snowed under they must have been. I think they have been shaken but the reaction to this, though whether it will stop them doing it again is another matter.
Jun. 1st, 2007 09:34 am (UTC)
And I can't type today because I meant "by" not "but". Duh!
Jun. 2nd, 2007 11:02 pm (UTC)
I read right by that and still caught your meaning ... the human mind has a wonderful capability to figure things out. :-) Of course, that doesn't help me when I'm looking at my own manuscripts!
Jun. 2nd, 2007 10:58 pm (UTC)
All good points -- especially the part about whether they'll do it again. :-(
Jun. 1st, 2007 10:35 am (UTC)
Wow I'm impressed that you got a response so quickly. I'm glad they're at least undeleting things now. Still not really impressed with their reaction. Oh and if you went to the Warriors for Innocence site check your computer for spyware, apparently a lot of people had problems with that :(
Jun. 2nd, 2007 11:08 pm (UTC)
I think what they did is the very definition of "knee-jerk reaction", but apparently they are now trying to act quickly to correct things.

I'm not too worried about spyware here on my Mac, but I believe I looked at their website from my work computer -- but I run an antispyware program every shift, so it should take care of things.
Jun. 1st, 2007 02:51 pm (UTC)
Some reply is better than no reply, anyway!

Although that last bit looks suspiciously like a straight lift out of the replies they send if someone says 'Why has my LJ gone a funny color/developed a grey line at the top/got adverts?'
Jun. 2nd, 2007 11:10 pm (UTC)
Oh, I'm sure it's mostly their boilerplate reply -- otherwise how could they have gotten it out so quickly? I suppose I'll count it. :-)
Jun. 1st, 2007 04:56 pm (UTC)
A personal response! (Or at least a form letter with your name on it.) That's sort of impressive. Were you satisfied with it?
Jun. 2nd, 2007 11:11 pm (UTC)
Sure -- it was more than I expected! I save my response excitement for publishers. :-)
( 16 comments — Leave a comment )

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